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Privacy Statement

The Ohio Department of Medicaid recognizes the importance of privacy to our web site visitors. This privacy notice applies only to the Ohio Department of Medicaid website and governs data collection and usage. Web sites maintained by other Ohio state agencies are governed by the policies of the agency maintaining the web site. By using the Ohio Department of Medicaid website, you are consenting to the data practices described below.

Visitors to medicaid.ohio.gov should be aware of the following information:

What We Collect

When you visit and navigate our website, we collect personally identifiable information that you have voluntarily provided to us by completing the “Contact Us’ form. Please do not submit sensitive personally identifiable information such as social security number, address, or date of birth using this form.
Additionally, we collect technical internet data including:

  • The name of the domain you use to access the internet
  • The internet address of the site from which you linked to our website
  • The date and time you accessed the site
  • The pages visited
  • The name of the internet browser or operating system you used.

How We Collect Information

We collect personally identifiable information that you voluntarily disclose to us through online forms and e-mail questions.

You should be aware that our website uses technologies, such as cookies, to collect information that do not identify you personally, but which provide us with generalized usage data. Cookies help us gather non-personal information, such as the number of times the site or a page has been visited, tracking data accessed and enabling access. This data helps us improve the functionality and content of the site.

What We Do With The Information We Collect

Personally identifiable information you submit in e-mail or online forms is used so that we can answer or process your request as effectively as possible.
All information collected through server log files is used in aggregate form to analyze usage trends and statistics to help us improve our web site. It may also be used to identify and respond to threats to the State network.

Cookies may be used when necessary to complete a transaction, to process data submitted to us online, or to facilitate ongoing Internet interaction.

Visiting Our Web Pages through Third-Party Websites

We maintain accounts on social media, such as Twitter, as tools to better serve the public. If you accessed one of these websites through us, you should be aware that the privacy and security policies of the third-party website apply to your activity on those sites.  Users of those sites often share information with the general public, user community and/or the third-party operator of the website. You should review the privacy policies of all websites before using them and ensure that you understand how they may use your information.

Public Records and When We Share Your Information

Ohio public records law requires state agencies to disclose most documents and records, including electronic records. Therefore, information submitted through this website may be subject to disclosure pursuant to a public records request. While many of the records ODM maintains are confidential by law, please be aware that we must disclose public records despite requests to keep public information confidential.

We will share personally identifiable information submitted through e-mail or online forms with other Ohio state agencies and/or vendor providers/suppliers when necessary to respond to your e-mail request or process your online form. For example, if you have a question regarding Medicaid waiver programs administered by other state agencies, we would forward your inquiries to the appropriate members of their staff.

Any information collected through this website that indicates a threat of harm to people, property or systems or a violation of a law may be shared with law enforcement and used in connection with a criminal investigation, prosecution or other legal proceedings.

Access and Dispute of Information

Under sections 1347.08 and 1347.09 of the Ohio Revised Code, individuals have access rights to their information maintained in personal information systems. "Access rights" means you have the right, with limits, to inspect, correct, and dispute such information.

For record-keeping systems not covered by chapter 1347 of the Revised Code, we will work with you to give you the opportunity to inspect, correct or dispute information, if any, about yourself in other records system we maintain, subject to restrictions or limits in Ohio law.

How We Protect Your Information

The Ohio Department of Medicaid adheres to strict security standards to ensure the confidentiality, integrity and availability of the data within our system. Additionally, we employ software programs to monitor internet traffic to identify unauthorized attempts to access the system, upload malicious software or otherwise cause damage.


Any further questions concerning the privacy policy for medicaid.ohio.gov should be forwarded to the ODM Privacy Officer via email at PrivacyOffice@Medicaid.ohio.gov
Written correspondence may be sent to:

Ohio Department of Medicaid
Attn: Health Information Privacy Official
PO Box 182709 Columbus, OH  43218-2709