Web Content Viewer

PNM & Centralized Credentialing

PNM & Centralized Credentialing

Provider Network Management Module and Centralized Credentialing

After undergoing a timeline review to ensure optimum testing and readiness, the Ohio Department of Medicaid (ODM) along with the Department of Developmental Disabilities (DODD) and Ohio Department of Aging (ODA) are in the process of implementing a new Provider Network Management (PNM) module and Centralized Credentialing projects. 

ODM has reviewed the timeline needed to thoroughly design, develop, and test the system functionality needed to support Centralized Credentialing and is projected to deploy critical capabilities on July 1, 2022. Much of the functionality available to providers today in the MITS portal will continue with PNM along with several improvements.

As a part of the next generation of Ohio’s Medicaid managed care program, the new Provider Network Management (PNM) module and Centralized Credentialing initiative will include customized user training available through a variety of channels to provide learning for all user types including:

PNM & Centralized Credentialing July 1, 2022 Capabilities

  • One Front Door for Provider Applications and Credentialing

Future PNM Capabilities (Post Go-Live)

  • Med Chat
  • Ability to print 1099s
  • W9 will not have a fillable pdf online until after Go Live
  • Ability to have more than one (1) Administrator (MITS only allows one Administrator today)
  • New Projects:
    • Doula
    • Baby/Mother Dyad
    • Welcome Home Postpartum Visits
    • Cost avoidance for Medicaid Opioid Treatment Programs
    • Add new Provider type to support new service under the SRS program
    • ABA for additional provider types
    • Timely Claim Filing Edit Modification
    • Aligning Coverage of FQHC/RHC BH Services w/BH Redesign
    • Allowing FQHCs/RHCs to Submit All Claims Under One NPI

PNM & Centralized Credentialing Training Coming Soon!

Type Description

E-learning/On- Demand Trainings

Web-based learning and digital collaboration
Includes the delivery of content via Internet, audio
and video, text, pictures, and more
Recorded (video + audio) courses

Classroom Instructor-Led Training

Two-way, interactive classroom-style training lead by an instructor. Sessions will utilize a mix of presentation, demonstration, hands-on practice, and training materials

Virtual Classrooms

Seminar-style trainings hosted through a call-in host like
WebEx or Zoom

Desk Reference Guides

Detailed description of the steps to achieve the end goal.
Covers all functions available within the system. Used as a
desk reference for each individual user group written in a
fashion that will be easy to consume by all audiences.

Quick Reference Guide

Provides quick reference information primarily conveyed via screenshots and concise, numbered callouts.

Post Go-live Training

Ask me anything sessions, FAQ documents, Answer Hours
(by target audience)

The training is expected to begin in May 2022 and additional details will be forthcoming.

Provider Network Management (PNM)

What is PNM?

ODM is in the process of modernizing its management information systems. This modernization roadmap, developed in accordance with the Centers for Medicare and Medicaid Services (CMS) guidance, includes a transition to a modular system called the Ohio Medicaid Enterprise System (OMES) that will support ODM in meeting several modernization goals.

As a part of this roadmap, updated and new functionality is being built into OMES rather than MITS. The Provider Network Management (PNM) is a new modular component of OMES that will replace the current MITS provider enrollment subsystem and the current MITS provider portal.

What benefits are coming with PNM?

There are several new features and enhancements in the PNM that are designed to streamline processes and reduce administrative burdens for providers. 

  • Gives providers the ability to view specialties and effective dates.
  • Provider change or update requests submitted in the PNM can also be reviewed and accepted within the PNM. There is no need for email or letters. (Includes change of operator notices, name changes, adding specialties, etc.)
  • Provides a comprehensive provider directory at the state level.
  • Providers may opt in or out to text message notification options for providers.
  • No more paper agreements for long term care facilities – all agreements are available online and do not require mailing back and forth for signatures.

Centralized Credentialing

What is Centralized Credentialing and what benefits will it provide?

ODM is implementing a single, centralized provider credentialing process at the state level with the go-live of the PNM module. There are many expected benefits of this centralized approach, including:

  • Providers subject to credentialing will only undergo one credentialing and recredentialing process at the state level vs. a separate additional process for each Ohio Medicaid managed care organization (MCO).
  • A Credentialing Verification Organization (CVO) – Maximus, Inc. – will maintain NCQA accreditation requirements for Ohio’s MCOs and serve as ODM’s single point of contact for providers as they undergo credentialing and recredentialing reviews.
  • By establishing delegate agreements with hospital systems and a delegate review process, ODM can deem credentialing work already completed by these providers and reduce or eliminate the need for individual providers such as physicians, nurse practitioners, etc. to engage in multiple credentialing processes. 

Centralized Credentialing Summary

What’s next for PNM and Centralized Credentialing?

ODM is establishing a Credentialing Committee, which will be chaired by ODM’s Chief Medical Officers and include participants from the provider community. ODM is also working with our MCOs to transition provider recredentialing dates into the PNM for an easy transition of currently contracted MCO providers.

Additional communications will be forthcoming to indicate cut-over / system freeze dates, training information (including registration process), and other opportunities to learn more about the PNM and Centralized Credentialing.

For questions, please reach out to the following mailboxes: